Cross-Border Call Log Process

Lenovo, Dell, Asus, and HP: 

Must be logged directly with the relevant ASP (Accredited Service Provider) in Country by the Store.

Proline and queries: 

Telephone:    +27 11 265 3104

E-mail:           CBCL@pinnacle.co.za                

The Call Centre Agent validates the below information before troubleshooting commences.

• The Faulty Product Details:
• Brand, Make and Model
• Device Description
• Serial Number
• Password or pattern
• Proof of Purchase (POP)
• Fault Description

Troubleshooting Conducted. Unsuccessful:

1. The stores are required to do a basic visual inspection. The unit must be checked for physical damage/cracked screens or any obvious tampering with the device.
2. An approval for credit is given after Pinnacle receives the below via e-mail:
3. RFC claim document.
   1. A virtual credit will be passed and emailed to the store.